There are several ways to touch base with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you pick is a trouble ticket system. This is the easiest correspondence medium for different reasons. If no customer care staff member is available at the moment and they’re all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste extensive bits of information without worrying about misprints, and in case a specific issue requires more time to be sorted out or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always follow the steps taken by the other one. The drawback of using tickets to contact your web hosting company is that they’re typically separate from the web hosting platform, which goes to say that if you have to provide info or to follow directions, you will need to use at least 2 separate accounts and this number may rise in case you want to manage multiple domains. Moreover, many web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting for an answer.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while browsing through your website files or customizing different account settings. The ticketing system is being closely monitored 24-7-365 by our client support engineers and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to receive help. In contrast to other web hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any technical or billing problem. Furthermore, you can read a collection of help articles, which will help you fix the most commonly experienced obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you want to contact our customer care staff, you’ll be able to submit a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different client support platform as you’ll have to do with the vast majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket without any hassles and to search through older tickets using a clever search box. Plus, you will be able to read the relevant knowledge base articles that our system will present to you based on the problem category that you choose for your new ticket. You can perform all these operations without signing out of your Control Panel at any moment, so in case you face any issue or have an enquiry, you can touch base with our support engineers and resolve the specific problem in no more than 60 minutes using one single support platform.