In case you’ve got a site, a problem might always appear and it doesn’t necessarily need to be connected to the hosting service itself. For example, something can go wrong when you bring a web application up to date or some vital content can be modified or erased unintendedly. No matter what the nature of the problem is, you will have to contact the customer care team and ask them to retrieve a backup or to assist you in fixing the problem that you’re confronting. How fast they’ll do this will predetermine the interval of time that your websites will be inaccessible. For particular sites such as community portals or shopping portals, a lengthened unavailability too often equals lost visitors and cash. Having said that, it’s pretty important for you to use the services of a hosting company that provides not only a good customer support service, but also a fast one.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can just forget about waiting for hours and hours, or even one whole day, to obtain an answer to an e-mail or a trouble ticket. No matter when you touch base with us, we’ll get back to you within sixty minutes max with any sales and technical questions you may have. The fact is, our real reply time hardly ever surpasses twenty to thirty minutes. As we’re available 24 hours a day, you will always obtain help in a well-timed manner and we realize exactly how essential that is in the Internet world. Shortly after you contact us, we’ll reply to your inquiries. If you face any technical predicament, we’ll tackle it instead of you, or we will give you all the necessary information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a tech support ticket via your web hosting Control Panel or send an email associated with your semi-dedicated server, you’ll get a reply within only one hour. You can contact us whenever you need in regard to general, technical or billing matters and given the fact that we’re on duty day and night, you will always receive support in no time. Depending on the particular question or issue, we’ll provide you with more information, fix the problem if it’s been caused by something that is within our reach or instruct you on how to proceed if you need to fine-tune a certain setting for a web application that we do not have access to. You can just forget about waiting for an entire day for each response. In reality, in the majority of cases we reply to emails and tickets within no more than twenty-twenty five minutes.