Though this isn't the most importantaspect for you to recognize a reliable hosting supplier from a bad one or a reseller from an actual provider, being able to call and talk to a live person is an indicator that you are not using the services of a one-person company and that you'll be able to reach someone every time you need assistance. The telephone support for hosting services may range from basic to dedicated, which means that the problems which can be resolved with a call vary based on the specific supplier. Usually, these issues are more basic and include billing or 1st level technical issues as more complex matters generally need a support ticket where both you and the sysadmins can follow what's going on with a given issue. Nevertheless, being able to call your provider will save you a lot of time and efforts for the countless tiny problems that may eventually show up at the time you manage your hosting account.

Phone Support in Hosting

All our hosting plans offer phone support 14 hrs per day even on public holidays, which means that if you don't have an account yet, you can call us and learn more about our solutions or if we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you'll be able to call the number which is nearer to you. If you're a current customer, we can assist you timely with any general and billing matters as well as with numerous tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's more convenient to consult with a live person and get things done immediately. Of course, some situations cannot be managed on the telephone, so in such a case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any questions about the semi-dedicated server plans that we supply. Whether you'd like to find out more about the packages, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more technical issues may require a support ticket to give some time to our tech support crew to investigate, we are able to help you with lots of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we also have an international number where you can contact us.