24/7 Customer Support in Hosting
The customer and tech support services for all our hosting packages are round-the-clock, which means that you can forget about waiting for a few days in order to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. If you currently have an account, you are able to open a support ticket in addition to the other three ways of contact. You'll be able to pick the most appropriate way to contact us based on what your location is or the hardware you use. We are able to assist you for almost any webhosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in such a case the max reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
You can test our support services even before you purchase a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and common queries. Our agents can assist you to choose the right package or supply you with info about our servers, in order to verify whether the system requirements for your websites are met. In case you're a current customer, you also have the option to get in touch with us through e-mail or via our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that when you employ any of these 2 methods of contact, you will get a response within less than an hour and that’s 24/7, including weekends and official holidays. In case you've used the website hosting services of other service providers, even large ones, you're able to compare the response time due to the fact that it usually takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
If you get a VPS server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the U.S.A., Great Britain and Australia along with a live chat service. If you're an existing customer and you're looking for help with some technical issue that requires longer time to investigate or resolve, you'll be able to open a ticket through your billing account or you can send an email message and we'll handle the problem and send you a reply within the hour. The response time is warranted 24/7, which includes holidays and weekends, still for the vast majority of issues it takes a maximum of 30 minutes to get support. The support service covers your VPS and all pre-installed software it includes, so if you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive quick support in general, let alone if you operate an entire server, so each dedicated server that we supply features 24/7 support with 1-hour reply time guarantee regardless of the matter. This service is free of cost for all problems with the server or the software that was installed by our admins during the setup, so you are able to contact us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you can send an email message, and the actual response time for both rarely surpasses 30 mins because we have administrators available twenty-four hours a day. In case you need general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers that we have on as many as 3 different continents or you could take advantage of our live chat service and speak with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to add to your server plan from the billing Control Panel.