A Sixty–Minute Ticket Response Time Guarantee
All your assistance requests will be replied to in no more than sixty minutes after the ticket or email is received. If your case calls for additional assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to let you know that more time will be needed for reaching a solution. Furthermore if you order our Managed Services package, any of the server management tasks included there will be carried out whenever you want.
An Excellent Customer Support Service
We’ll be online for you 24x7x365 to answer any queries that you may have with regard to our Website Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require assistance with server admin tasks, you can take a look at our Managed Services package, which includes backup storage space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and installation procedures
A User–Friendly Help Section
We have equipped our Website Control Panel with a comprehensive knowledge base, which offers comprehensive explanations of all its features and functionalities. Besides, we have shot in–depth video tutorials that will further show you how to carry out a specific task or solve a frequently encountered issue. All the educational articles and the video tutorials are easily reachable from every Website Control Panel section through the Help and Videos buttons situated in the upper right corner.