Customer Support Channels
A 1–hour Response Guarantee
Providing excellent support on–time is our high priority, so that we support each Linux hosting plan with a 1–hour ticket reply warranty. When you supply a ticket or drop an e–mail, our customer help and support team will do all they could do to deliver the most appropriate resolution for your case and to offer help and advice in due time.
A Top–quality Support Service
Our technical support service is provided by a team of experienced technicians who will be able to respond to your inquiry quickly. You’ll be able to speak with the support staff by starting a support ticket from your Website Control Panel or by sending us an e–mail message. On business days, you can also call us on the telephone or use the online chatting solution.
An Intuitive Help Section
One Simple Hosting has built–in a thorough knowledge base into the Control Panel so its possible to get hold of important step–by–step recommendations anytime. Each part of the Control Panel possesses its own contextual help area showcasing a variety of how–to posts. We have also made videos to give you a better idea of precisely how to execute any given task.