A 1–hour Ticket Reply Warranty
Each ticket you send to the customer help and support Dept will be attended to in less than 1 hour. All standard issues are going to be solved straight away. However, if the assistance question you have sent us needs aid from a trained admin technician, we’ll address the ticket to him and will notify you about the delay.
Expert Customer Assist Service
We deliver 24 hours a day tech support via a super–fast ticketing system integrated into your Control Panel. You can e–mail us whenever you want about any of the applications that come pre–configured on your virtual server, including the chosen Linux OS, the server administration panel and our custom created Website Control Panel.
A Descriptive Help Section
Each part of the Website Control Panel that is available for free with your VPS features an internal collection of articles. You will see a range of exhaustive how–to tutorials and a group of step–by–step video tutorials that display all the normal web site supervision tasks. You can obtain them by hitting the Help or Video buttons in the top right part of each Control Panel section.