Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You can find nearly all the answers to your questions in the easy–to–navigate Help section built into our Website Control Panel. It includes an ever–growing knowledge base with frequently asked questions and exhaustive educational articles compiled by our skillful client support staff.

  • Top quality support service
  • Instructional Video Clips

  • If you would like to see how a task is completed or how an issue is addressed, rather than just reading about it, examine our selection of how–to video tutorials. They address various issues and will help you quickly learn how to work with our Website Control Panel.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7 customer care service with a sixty–minute support ticket response guarantee. A group of capable technical support engineers will be available to you to reply to all the enquiries that you may possibly have. During off–peak periods, a response will be given within just twenty minutes.